Previous incidents

October 2024
Oct 25, 2024
4 incidents

Resolved EU cluster Realtime incident

Resolved Oct 25 at 10:01am CEST

All services were back online at 10:01 CET.
This notification was sent manually.

Update to the report 25.10.2024

Resolved Oct 25 at 09:25am CEST

The platform is operational, and messages are being processed. However, one of the replication nodes of our message broker is down.
Our team is investigating the cause.

Update to the report 25.10.2024

Resolved Oct 25 at 09:23am CEST

Erroneous report

Some services are down

Resolved Oct 25 at 08:42am CEST

EU cluster Realtime went down.

Oct 14, 2024
1 incident

AU cluster Realtime is down

Downtime

Resolved Oct 14 at 11:59am CEST

AU cluster Realtime recovered.

1 previous update

Oct 03, 2024
1 incident

Some services are down

Resolved Oct 03 at 11:01am CEST

The service came back online 30 minutes ago. The status was updated manually as it was not processed automatically.

1 previous update

September 2024
Sep 10, 2024
1 incident

AU cluster Realtime is down

Downtime

Resolved Sep 10 at 03:56pm CEST

AU cluster Realtime recovered.

1 previous update

August 2024
Aug 27, 2024
1 incident

EU cluster WebHook is down

Downtime

Resolved Aug 27 at 05:19pm CEST

EU cluster WebHook recovered.

1 previous update

Aug 15, 2024
1 incident

(EU) Incident Report: 11/08/24 - 13/08/24

Resolved Aug 15 at 10:14am CEST

☁︎ Incident Summary

On August 11, 2024, at approximately 20:00 CET, the platform on the EU instance began experiencing instability, followed by downtime and maintenance, which lasted until August 13, 2024, at 14:00 CET.

☁︎ Impact

● Services Affected:

○ Platform UI: Partial availability, followed by downtime
○ Platform services: Partial availability, followed by downtime
○ Integration flows: stopped for a 6-hour platform maintenance

☁︎ Timeframe

● Entire incident tracking:

...

Aug 11, 2024
1 incident

EU cluster API, EU cluster frontend, and 2 other services are down

Downtime

Resolved Aug 13 at 01:43pm CEST

EU cluster frontend and EU cluster WebHook recovered.

34 previous updates