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Brief downtime

Feb 02 at 05:43pm CET
Affected services
EU cluster API
EU cluster frontend
EU cluster WebHook
EU cluster Realtime

Feb 02 at 05:43pm CET

Two short periods of degraded service were experienced today between 15:51 and 15:57 CET and 16:13 and 16:21 CET. API, front-end, and webhook response rates were slow during this time and and some customers may have experienced time outs.

No data loss resulted.

The cause was due to flows abusing the storage (Maester) and queueing service limits. These flows have been suspended and we are working with the client to optimise their flows.

All services are restored and working normally.
Services within the US cluster were not affected.

We apologise for the inconvenience