Server connectivity issue

Incident Report for elastic.io GmbH

Resolved

This incident has been resolved.

Posted Jan 22, 2019 - 13:53 CET

Monitoring

Platform operation is restored. Our team implemented the solution and are monitoring the situation.

Posted Jan 22, 2019 - 13:26 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 22, 2019 - 12:48 CET

Update

We have identified the root cause of the incident. Our team is implementing the fix.

Posted Jan 22, 2019 - 12:47 CET

Update

We are continuing to investigate this issue.

Posted Jan 22, 2019 - 12:30 CET

Investigating

Our main app interface is down because of the interconnectivity issues between the main DB and the platform services. Our team is investigating.

Posted Jan 22, 2019 - 12:25 CET

This incident affected: elastic.io app.