Disruption of Platform Email Notifications
Scheduled Maintenance Report for elastic.io GmbH
Completed
The scheduled maintenance has been completed.
Posted Jan 11, 2020 - 13:00 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 11, 2020 - 07:00 CET
Scheduled
A planned maintenance will be occurring with the platform Email Service Provider (Mandrill) on Saturday, January 11th from 1 to 7 am EST (0700 - 1300 CET). Check their original announcement here https://mailchimp.com/planned-mandrill-outage/.

This will delay the sending of emails to our customers until after the maintenance window closes. More details on the specific emails impacted can be found below.

Invitation to the platform e-mails would not be sent. We store those invitation tokens in our data-base. Please contact us we will provide the same unique link to register.

Password reset e-mail would not be sent. As with invitation, we can provide you with an alternative unique link. Otherwise please try after the maintenance.

Error report emails would not be sent. Please check back with the platform and contact us if you need an explanation of any error happened during this period. We are ready to provide any related information and help you debug the errors if they occur.

We recognise the disruptive nature of this maintenance and are trying to help reduce the impact for our customers.If you need help to plan for this maintenance, or have questions, please reach out by opening up a support ticket with us at support@elastic.io

Please note: we have also a planned maintenance on our platform to update the RabbitMQ (http://stspg.io/02zfk48r4lx5 - Jan 11, 09:00 - 11:00 CET) when the platform will be inaccessible.
Posted Jan 10, 2020 - 10:43 CET