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Downtime

EU cluster API, EU cluster frontend, EU cluster WebHook, EU cluster Realtime, and 2 other services are down

Jan 20 at 04:02pm CET
Affected services
EU cluster API
EU cluster frontend
EU cluster WebHook
EU cluster Realtime

Resolved
Jan 20 at 10:59pm CET

Most of the flows have started. We are monitoring the situation.

Updated
Jan 20 at 10:31pm CET

We are starting the integration flows in batches. System is stable.

Updated
Jan 20 at 09:58pm CET

The platform remains down and rebuilding is taking longer than expected. The team is working full speed to re-launch the platform.

Thank you for your patience.

Updated
Jan 20 at 08:16pm CET

We have re-created the cluster and recovering the integration flows.

Updated
Jan 20 at 06:44pm CET

The issue is with our Kubernetes Master node. We have been working with Google support to find a solution and we are now rebuilding the platform and hope to be in full service mode asap.

We are doing everything possible to minimise any possible data loss.

We will keep you informed as situation improves.

Updated
Jan 20 at 06:26pm CET

Currently we are in the middle of recovery. By our estimation it would be another 2 hours until the platform is operational.

Updated
Jan 20 at 04:49pm CET

We are in touch with Google support to resolve this a.s.a.p. - Kubernetes API server seems to be the issue

Updated
Jan 20 at 04:14pm CET

We are having problems connected with the Google Cloud Platform Kubernetes engine. All our services are affected.

Updated
Jan 20 at 04:02pm CET

EU cluster Realtime went down.

Updated
Jan 20 at 04:02pm CET

EU cluster API went down.

Updated
Jan 20 at 04:02pm CET

EU cluster frontend went down.

Created
Jan 20 at 04:02pm CET

EU cluster WebHook went down.